Question: How do I complain about DPD?

Phone number: 0121 275 0500.

How do I make a complaint against DPD?

DPD (UK) complaints contactsEmail Customer Services on makeitright@dpd.co.uk.Email Sinead Croke (Director of Customer Experience) on scroke@dpd.co.uk.Call Customer Services on 0121 275 0500.Tweet DPD (UK) Customer Services.Follow DPD (UK)Tweet DPD (UK)

How do I complain to DPD Ireland?

Just contact your local depot or email sales@dpd.ie and we will be in touch with you as soon as possible to set you up as a customer.

How do I complain about a courier UK?

Ways to ComplainBY POST. You can download our paper complaint form here and send the completed form to: Consumer Arbitration.ONLINE. If you have access to the Internet you can file your complaint via our online portal.BY TELEPHONE. You can telephone us on 0203 540 8063.

What happens if my parcel doesnt arrive DPD?

Missed a delivery? Youre spoilt for choice! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.

Can I contact DPD?

613 0012 DPDgroup/Customer service

How do I speak to someone at DPD?

If you need to speak to a live customer service representative in DPD customer service you need to dial 0121-275-0500. To speak with a live agent, you need to enter a 14-digits parcel number, or 8-digit calling card number or stay on the line (typical waiting time is about 5-10 minutes).

Who is responsible if a returned parcel goes missing?

retailer When a parcel goes missing, its logical to think the courier company is liable. However, its actually the retailer who is responsible for compensating you. While its a good idea to contact the courier first, if the parcel is truly lost, youll need to take it up with the retailer.

Can I get compensation from DPD?

Claims can be made only in the event of the loss or damage of a parcel. We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we protect for loss, but not damage. Please check the list carefully before contacting the customer services team to register your claim.

How do I get in touch with DPD local?

You can contact us in a number of ways:The direct telephone number of each query clerk can be found at the top of your invoice.You can fax your queries to us on 0121 647 0871.

Why is my DPD parcel going back to sender?

If you are the sender, there is a possibility that the recipient may refuse to accept the package. This could happen either because the person was not notified about the delivery, or because the packaging was damaged. Then, the parcel will be returned to the sender, on the request of the receiver.

What time is DPD customer service open?

8 a.m. to 5.30 p.m. Contact number for recipients We are available from Monday to Friday from 8 a.m. to 5.30 p.m.

What happens if courier is not delivered?

Generally, nonmailable packages are returned to the sender. But, if for any reason the sender will not or cannot receive it, the courier company will hold onto a parcel for a while so that the owner can file a claim. However, they cannot wait indefinitely.

How long does a DPD investigation take?

With DPD, the complaint process has to be started within 7 (seven) days and needs to be submitted to the depot. The inquiry takes a maximum of 10 days to be taken care of. You will be forwarded to the claims department if the customer service department is having problems resolving your problem.

How long do DPD claims take?

claims are dealt with within 30 days, however, in exceptional circumstances this can take longer.

Can I speak to someone at DPD?

If you need to speak to a live customer service representative in DPD customer service you need to dial 0121-275-0500. To speak with a live agent, you need to enter a 14-digits parcel number, or 8-digit calling card number or stay on the line (typical waiting time is about 5-10 minutes).

How do I contact DPD?

613 0012 DPDgroup/Customer service

Does DPD return to sender?

If you are sent a product that is faulty or not what you wanted, send it back by DPD.

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