Question: What type of education is required to be a 911 operator?

911 Operators usually require a high school diploma or a GED. They generally receive on-the-job training that may include completing a certificate program. CPR certification may also be required.

What qualities do you need to be a 911 operator?

10 dispatcher skillsDecision-making. Dispatchers should have good judgment skills and the ability to make decisions quickly. Communication. Compassion. Multitasking. Teamwork. Emotional control. Technological skills. Organization. •Mar 8, 2021

How do 911 operators get trained?

Most employers require dispatchers to undergo a rigorous 911 operator training program prior to working in this capacity. This program is normally administered by a countys emergency management bureau and consists of classroom instruction and practical hands-on training.

Are 911 operators medically trained?

Especially for medical calls and if dispatchers are trained in the Medical Priority Dispatch System (MPDS), a caller can receive instructions and do medically sound interventions prior to the arrival of fire and paramedics. They are simple instructions, but can be lifesaving in the case of CPR or the Heimlich.

What do 911 Operators do?

Police, Fire, and Ambulance Dispatchers, commonly called Public Safety Dispatchers or 911 Operators, take calls for police, fire, or ambulance assistance, and dispatch emergency personnel and vehicles. They log calls, track emergency vehicles, and prepare detailed reports of activities that occur during their shifts.

What questions do 911 dispatchers ask?

Dispatchers ask for pertinent information first – address, type of call, name of caller or those involved, and your call back number. Once the initial information is obtained, additional questions may be asked depending on the type of call.

Is a 911 operator a good job?

According to the U.S. Bureau of Labor Statistics, the job outlook for 911 operators is good. Their jobs are projected to grow six percent between 2019 and 2029, while the average growth for all jobs combined is only four percent. One of the reasons for the good job outlook is the rate of population growth.

How long does it take for 911 to answer?

Records show that in August, the average time it took to get through to 911 was about 21 seconds. The longest wait was in May, an average of 24 seconds. Thats more than twice as long as The National Emergency Number Associations standard of answering 90 percent of calls within 10 seconds.

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